Flight Academy Manchester, Helicopter Pleasure Flights, Aeroplanes, Flying Experiences, Flying Lessons
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1. Pleasure Flight, Trial and Flying Lesson Voucher Purchase
1.1 All Trial Lessons/ Pleasure Flights/Fans in the Air flights are flown between April and October each year. Dates and days are determined by Flight Academy.
1.2 All vouchers relating to the above (1.1) are valid for 12 months of flight season (not calendar months)
1.3 All Trial Lessons/ Pleasure Flights/Fans in the Air vouchers must be registered with Flight Academy within 12 calendar months of date purchased or the first flight season.
1.4 Registrations and Bookings are taken Monday-Friday 11am to 3pm on 0161 788 8489.
1.5 If your flight is cancelled due to poor weather or unforeseen circumstances by Flight Academy, customers & voucher holders must contact our booking office to re-schedule Monday to Friday between the hours of 11am and 3pm.
1.6 If flights are cancelled by Flight Academy and the voucher is due to expire the validity of the voucher will be extended as determined by Flight Academy.
1.7 The flying voucher will become void if not booked for another flight date within any extended period allowed by Flight Academy.
1.8 Unless otherwise specified each voucher entitles one person (weight restrictions apply) to a flight from City Airport Manchester or from the other venues Flight Academy operates from, either for the length specified or as a credit towards a longer flight (Tickets are transferable between aircraft types and distances, however extra charges will apply)
1.9 Pilots/students/passengers are to arrive at least 30 minutes before the flight time to check in at the information office, with your flight voucher containing your details on the reverse which will include weight, age contact number and address.
1.10 The person entitled to a flight experience is the voucher holder. It is the responsibility of the voucher holder to keep the voucher safe, and to redeem it at the time of flight in the information office.
1.11 Flight Academy cannot accept responsibility for lost, stolen or damaged vouchers.
1.12 If no voucher is presented to Flight Academy at the time of flight, the flight will be cancelled and the voucher void.
2. Cancellation Policy
2.1 A minimum of 48 HOURS notice is required for the cancellation of a booking so as not to incur a cancellation charge of £34.00 + V.A.T. which will be charged to the voucher holder, pilot, student or purchasers account. Please note that a no-show fee is charged at £50.00 + VAT. Voucher no show will deem the voucher used. 
2.2 Due to weather conditions or technical reasons Flight Academy reserves the right to cancel any flight or flights.
2.3 All cancellations affected by point 2.2 will need to re-arrange dates and times with Flight Academy (see 1.5).
2.4 Cancellations should be made via e-mail quoting your voucher number to  info@flightacademy.co.uk or by telephone on 0161 788 84 89. Office hours for cancellations by phone are Monday to Friday (11am – 3pm). Please ensure you obtain a name of the person you advise of absence together with the date and time of your call.
2.5 Any disagreement regarding the cancellation should be resolved at the time of the cancellation and not at the time of receiving any charges.
3. Height and Weight Restrictions
3.1 Height and weight restrictions apply to all flights in the following aircraft: Cessna 150, Cessna 152, Cessna 172, Robinson 22, Robinson 44, and any other aircraft the company may use.
3.2 A fee will be charged to upgrade a voucher to the correct aircraft should the voucher holder exceed the height/weight limits specified.
4. Refunds
4.1 Refunds are available up to 48 hours after purchase.
4.2 A £20.00 administration fee will be charged to anyone wanting a refund
5. Hire and Booking of Aircraft, and Charges
5.1 Hire and booking of aircraft is subject to availability.
5.2 Currency rules can be found in the Operations Manual. All pilots must read and sign the Operations Manual annually at a minimum.
5.3 Double slots should only be allocated where the pilot intends to fly for greater than two hours or if otherwise agreed with their instructor.
5.4 In order to ensure a fair distribution of availability of aircraft and instructors between pilots/students, advance bookings will be limited to three calendar months ahead.
5.5 Flight Academy reserves the right to limit the number of advance bookings that a pilot/student can make.
5.6 All the prices (unless stated otherwise) exclude V.A.T., landing and any other associated charges.
5.7 Flight training and hire packages are non-refundable, and subject to price increases levied on a pro-rata level. This will be done as either a reduction of flying hours or an additional payment as and when the current price changes. The current price for all flights and lessons is reviewed twice a year.
5.8 Flight training and hire packages can be subject to fuel surcharges.
5.9 Lessons & Hire time is charged directly from Hobbs or Datcom reading which will be taken to the next rolling number if any part of that number is visible
5.10 Fuel uplifts made by customers away from base can be re-claimed. However, Flight Academy will only refund the fuel at a cost equal to that of Flight Academy’s current price list. Any claim must be accompanied with a receipt from where the fuel was purchased, indicating date purchased and aircraft registration number.
6. Miscellaneous
6.1 Flight Academy cannot accept responsibility for any cars parked on its car park.
6.2 Flight Academy cannot accept responsibility for any items/personal belongings left in the Flight Academy premises.
6.3 All Credit Card payments are subjected to a 3% surcharge. No additional charge for Debit Cards.
6.4 American Express (Amex) and Diners Cards are not accepted.
6.5 Bank transfers are acceptable, however, customers are responsible for all bank charges, any charges levied to Flight Academy will be recharged to the customer.
6.6 For bank transfers please ensure that a clear reference is made with regards to Surname/Account Number.
6.7 All Flight Training Packages are to be paid for in full before the course start date to receive the discount built into the package. Flights conducted before the package has been paid are subject to full non-discounted rates.
6.8 Privacy Policy. Flight Academy does not pass on personal details to any other third party. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
6.9 Any pilot/student/passenger must abide by the rules and instructions given to them, by Flight Academy staff regarding health and safety, and must not miss use any equipment in place for the use of Health and Safety (Health and Safety at work Act 1974)
6.10 All flights taken are subject to the above terms and conditions. All flights are also subjected to, as appropriate EU Council Regulations 889/ 2002
6.11 Any dissatisfaction with these terms and conditions must be brought to our attention within 7 days of purchase.
 
     
   
  
 
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Flight Academy
City Airport
Manchester
M30 7SA
Tel: 0161-788 8489
info@flightacademy.co.uk
 
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